The Central Library is committed to effective governance, transparency, and professional standards in managing its services and resources. Governance policies ensure that the library operates efficiently, ethically, and in alignment with the university’s academic goals.

1. Collections Management

The Central Library develops and maintains its collections based on academic priorities and user needs. Collection management includes selecting, purchasing, organizing, preserving, and evaluating resources.

The library focuses on:

• Supporting university curricula and research priorities
• Providing updated and high-quality academic materials
• Maintaining balanced collections across disciplines
• Regularly reviewing and updating outdated materials

The library also welcomes recommendations from academic departments to ensure the collection remains relevant and valuable.

2. Copyright with Individual Usage Notice for Copying

The Central Library respects intellectual property rights and complies with copyright regulations. Users are allowed to copy or scan materials only for personal academic use such as study, research, and teaching preparation.

Unauthorized copying, reproduction, or distribution of copyrighted materials is strictly prohibited. Users are responsible for ensuring ethical and legal use of library resources.

3. Customer Charter

The library customer charter defines the rights and responsibilities of library users and ensures that services are delivered fairly and professionally.

The Grand Library is committed to:

• Providing equal access to all users
• Treating all users with respect and fairness
• Offering professional support and guidance
• Responding to user needs efficiently
• Creating a safe and inclusive learning environment

Users are also expected to respect library regulations, staff, and other library members.

4. Data Protection

The Central Library protects the privacy of users and ensures that personal information is handled confidentially. Borrowing records, membership data, and online usage logs are maintained securely and are not shared without legal or institutional authorization.

The library follows university policies to ensure responsible data management and protection.

5. Diversity

The Central Library is committed to diversity, inclusion, and equal opportunity. It aims to provide accessible services and facilities for all individuals regardless of gender, nationality, ethnicity, religion, disability, or social background.

The library promotes respect, fairness, and academic freedom within its environment.

6. Records Management

The library maintains accurate and secure records related to:

• Book borrowing and circulation activities
• Library membership registration
• Acquisitions and inventory systems
• Resource usage statistics
• Administrative and operational documentation

Records management supports transparency, accountability, and effective planning for future development.

7. Service Standards

The Central Library aims to maintain high service standards to ensure user satisfaction. The library is committed to:

• Providing timely and accurate information support
• Ensuring clean, safe, and comfortable facilities
• Maintaining organized and accessible collections
• Offering updated digital services and resources
• Responding to inquiries professionally and efficiently

Service standards are reviewed regularly to improve quality and meet user expectations.

8. Copyright Policies

The library provides clear copyright policies to guide ethical usage of printed and electronic resources. Users must respect copyright restrictions related to:

• Photocopying and scanning
• Downloading and sharing electronic materials
• Using resources for publication or distribution

The library encourages users to use materials responsibly and to follow academic integrity principles.

9. Professional Standards and Practice

The Central Library operates according to professional library standards and best practices in areas such as:

• Classification and cataloguing
• Resource preservation and archiving
• Digital library development
• User service management
• Academic support and research assistance

The library aims to continuously train staff and enhance professional development to ensure high-quality services.